Oracle offers technical support in the form of MySQL Enterprise. For organizations that rely on the MySQL DBMS for business-critical production applications, MySQL Enterprise is a commercial subscription offering which includes:
MySQL Enterprise Server
MySQL Enterprise Monitor
Monthly Rapid Updates and Quarterly Service Packs
MySQL Knowledge Base
24x7 Technical and Consultative Support
MySQL Enterprise is available in multiple tiers, giving you the flexibility to choose the level of service that best matches your needs. For more information, see MySQL Enterprise.