This chapter describes the Diagnostics Report. If you intend to communicate with MySQL Enterprise Monitor support, it is strongly recommended you provide this report with your support request.
To generate a diagnostic report file, select
Help menu. The information is provided as a
time stamped Zip file (such as
support-20160115T2238.zip). The information
contained in the report includes detailed information about your
server (or multiple servers if you selected a server group),
including configuration, hardware, MySQL options/variables and
historical graphs. To view the information extracted, unzip the
downloaded file and double-click the
The Diagnostic Report is useful for debugging MySQL Enterprise Service Manager and MySQL Enterprise Monitor Agent. When filling out a My Oracle Support (MOS) ticket, include this report.
audit.log: The Audit log file.
catalina-daemon.out: A Tomcat log file.
com.mysql.etools.agent.csv: A built-in MySQL Enterprise Monitor Agent log file.
java-threads.dot: A list of the current Java threads and the dependencies.
java.props: The current Java configuration properties.
java.threads: A list of the current Java threads and their backtrace.
mysql-monitor.log: The general MySQL Enterprise Service Manager log file.
mysql-monitor-full.log: The full MySQL Enterprise Service Manager log file, that also contains stack traces.
mysql-monitor-agent.log: A general built-in MySQL Enterprise Monitor Agent log file.
mysql-monitor-agent-full.log: A full built-in MySQL Enterprise Monitor Agent log file, that also contains stack traces.
preferences.properties: MySQL Enterprise Monitor preference settings.
product usage.html: A usage report for each MySQL Enterprise Monitor User Interface page.
query.instanceOverview.html: An HTML list of the current query instance related information.
Replication n.json: The MySQL server replication structure, where n is the number of the replication topology.
root.csv: A copy of your main MySQL Enterprise Monitor log file.
server.props: A copy of your server properties.
catalina.log: A Tomcat log file.