Oracle provides assistance to the user community by means of its mailing lists. For Connector/J related issues, you can get help from experienced users by using the MySQL and Java mailing list. Archives and subscription information is available online at http://lists.mysql.com/java.
Community support from experienced users is also available through the JDBC Forum. You may also find help from other users in the other MySQL Forums, located at http://forums.mysql.com. See Section 1.6.2, “MySQL Community Support at the MySQL Forums”.